1. Where are you located? 你們在哪裡?

We are based in Auckland, New Zealand.

我們位於新西蘭的奧克蘭

2. Do you have a physical shop? 沒有實體店?

We only have an online shop at this stage.

現階段我們只有網店

3. What is the business hours? 營業時間?

Online shop opens 24/7.

Live Chat: Monday to Saturday, 12pm to 6pm, Sunday and public holidays closed.

網上商店全天候開放, 24小時接受定單

在線客戶服務: 星期一至星期六, 中午12點至下午6點,星期日及公眾假期休息。

4. How can I contact you? 怎樣聯絡你們?

You can contact us via live chat or send us messages here.

您可以通過在線客戶服務或寄信息 

5. Why to become a member? 為什麼要成為會員?

We highly recommend you to become a member so you can track the status of your order, and view your shopping history more efficiently.   

我們強烈建議您成為會員,您可以跟踪訂單的狀態,並有效地查看您的購物歷史記錄。

6. How to become a member? 如何成為會員?

By clicking the "Signup" button at the top.

You can create an account by using email, your Facebook and Google+.

通過點擊頂部“註冊”按鈕

您可以使用電子郵件, Facebook或Google+

7. How to order? 如何訂購?

You add the items to the cart and make payment. 

Please see here

您將物品添加到購物車並進行付款。

請看這裡

8. What payment options are there? I don’t have a Paypal account? 有什麼支付方法?沒有Paypal帳戶?

We accept Visa, MasterCard & PayPal at checkout.

You do not need a PayPal account when processing the payment. 

Please see here.

我們接受Visa,萬事達和PayPal結帳。

您在處理付款時不需要PayPal賬戶。

請看這裡

9. How much is delivery? 運費多少錢?

We offer Airmail and Courier service for international orders.

The shipping fee depends on the weight of your order.

You will get a quote of the shipping fee by selecting your country at checkout. Please see HERE.

我們為國際訂單提供空郵和快遞服務。

運費取決於您的訂單重量。

在結帳時選擇您的國家,以獲得運費的報價。請看這裡

10. What's the right format for a delivery address? 正確地址格式是怎樣?

It is your responsibility to ensure that your address is accurate and complete when placing your order.

If you are unsure about your address, please contact your local post office or check their website.

If your parcel is being delivered to a business address, you must provide the name of the business.

If your address is an apartment building, please ensure to write the correct apartment number and street address.

Failure to provide a correct address will result in your parcel being returned to us or lost.

LittleKiwiMarket accept no liability for any refund/costs/replacement of any goods, relating to, the incorrect address was given.

在下訂單時,您有責任確保您的地址準確且完整。

如果您不確定您的地址,請聯繫您當地的郵局或查看他們的網站。

如果您的包裹正在​​交付到公司地址,則必須提供業務名稱。

如果您的地址是公寓樓,請確保填寫正確的公寓號碼和街道地址。

未能提供正確的地址導致您的包裹退回給我們或丟失, LittleKiwiMarket不承擔任何退款/任何貨物的費用/更換,涉及地址不正確有關的責任。

11. Can I track my parcel? 我可以追逐包裹?

For international orders, only send with courier service can be tracked. 

We will provide you the tracking number when the parcel has been dispatched.

Airmail service can not be tracked.

對於國際訂單,只能用快遞服務可以跟踪。

我們會為您提供追踪編號。

航空郵件不能被追踪。

12. What happens if my parcel doesn't arrive by the expected time? 如果包裹沒有在預期收到?

Airmail: Target time frame 10-15 working days

International Courier: Target time frame 4-7 working days

If you have not received your parcel in this time, please notify us immediately and we can then launch an investigation with NZ Post. Once an investigation is launched, NZ Post will work with your country’s postal service to attempt to locate your parcel, should they be unable to locate your parcel they will send a letter of “declaration of non-receipt” to the same address. 

 

This letter serves two purposes; to validate that the address is deliverable and confirm in writing that you have not received the parcel.  Please note: Compensation for your missing parcel can only be received once NZ Post receive your signed declaration of non-receipt.

 

空郵:目標時限為10-15個工作日

國際速遞:目標時間4-7個工作日

如果您在這段時間還沒有收到包裹,請立即通知我們,然後我們可以開始對NZ Post進行調查。一旦調查開始後,新西蘭郵政將與您所在國家的郵政部門合作,試圖找到您的郵包,如果他們無法找到您的郵包,他們會發送一封“未收到申報表”到同一地址。

這封信有兩個目的。驗證地址是可交付的,並書面確認您沒有收到包裹。請注意:只有NZ Post收到您已簽署的未收到的聲明後才能收到您的遺失包裹的賠償。

13. Can I cancel my order? 我可以取消訂單嗎?

Sorry, we are unable to cancel your order once your payment has been made.

Please think twice before you make the payment.

很抱歉,我們無法在您的付款完成後取消您的訂單。

在付款前請三思。

14. Do you process refund if I'd changed my mind? 如果我改變了主意,你會處理退款嗎?

Sorry we are unable process any refund once the order has been confirmed. 

Please think twice before you made the order. 

很抱歉,一旦訂單得到確認,我們無法處理任何退款。

在您下訂單之前請三思。

15. Important customs information 海關重要資訊

Customs and import regulations vary widely between countries.

Please see more info here

 

每個國家的海關及進口管制條例是不同。

請在此處查看更多信息

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Friendly Reminder: The information on this website is intended for your general information. It is not a substitute for medical advice from a health care professional and is not intended to diagnose, treat, cure or prevent any disease. Always consult your doctor or other qualified health care professional with any questions you may have regarding a medical condition. Do not disregard medical advice or postpone consultation with your health care professional because of information that you have read on this website. Always read the label of any supplements or natural health products you purchase and use only as directed. Vitamins and minerals are supplementary to and not a replacement for a balanced diet. Consult a health care professional if symptoms persist. 

友情提醒:本網站上的信息只僅供您參考。它不能替代醫療專業人員提供的醫療建議,也不能用於診斷,治療,治愈或預防任何疾病。如果您對醫療狀況有任何疑問,請諮詢您的醫生或其他合格的醫療保健專業人員。由於您在本網站上閱讀過的信息,請不要忽視醫療建議或推遲向您的醫療專業人員的諮詢。請閱讀您購買的保健品的標籤,並按照指示使用。維生素和礦物質是補充,而不是均衡飲食的替代品。如果症狀持續,請諮詢醫療專業人員。

  • Little Kiwi Market
  • Little Kiwi Market
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