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SHIPPING COSTS

The minimum shipping cost is calculated for the first kg.

The order is sent using the shipping method selected by the customer.

Add your items to the cart, then select the country of delivery, and the system will calculate the shipping cost.

 

The maximum weight for each parcel:

New Zealand - 10kg

Rest of the world - 3kg

** Please place a separate order if the weight is excess above

ESTIMATED DELIVERY TIMES

All orders are picked and packed within 3-5 working days.

​New Zealand - 2-5 working days

Hong Kong - 1-2 weeks

Australia - 1-2 weeks

Rest of the world - 2-3 weeks

DELIVERY DELAYS UPDATE

Please visit New Zealand Post website for more info

https://www.nzpost.co.nz/contact-support#latest

Thank you for your patience.

EXCHANGE OR RETURNS

We do not accept any exchanges if you have changed your mind.

For any faulty items, you must contact us immediately. Any late enquires will not be acceptable.

We accept no liability for any goods lost or stolen in transit outside of New Zealand.

We will assist you the claim with the post office.

UNSUCCESSFUL DELIVERY

If your parcel has been returned to us due to delivery problems such as:

* Addressee has not collected the parcel 

* Delivery address is incorrect

** You will need to pay additional shipping fees (both ways) for the order to be resent.

 

CANCELLATIONS

We do not accept any cancellations.

QUESTIONS

If you have any questions, please send us a message via live chat or email us to littlekiwimarket@gmail.com 

送貨與退貨

運費

最低運費按第一公斤計算。

只要將您的商品添加到購物車中,然後選擇送貨國家,系統便計算運費。

訂單是客戶選擇的運輸方式發送。

每個包裹的最大重量:
新西蘭 - 10 公斤

世界其他地區 - 2.5公斤
​​​** 如果超過以上重量,請分開下單​

預計送貨時間

訂單在3-5工作天內處理

 

新西蘭境內 - 2-5個工作日

香港 - 1-2週

澳洲 - 1-2週

世界其他地區 - 2-3週

運送時間延遲

請到新西蘭郵政網站了解更多信息

https://www.nzpost.co.nz/contact-support#latest

感謝您的耐心等待。

退換或問題產品

我們不接受任何退換。

任何質量問題貨品,您必須立即與我們聯繫。任何延遲的查詢將不被接受。

我們不會承擔任何在新西蘭境外運輸途中丟失或失竊的任何貨物的責任。

我們將會協助您向郵務部索賠。

送貨不成功

如果您的包裹由於交付問題而退還給我們,例如:

*收件人未領取包裹

*收貨地址不正確

** 您需要支付額外的運費(雙向)才能重新發送訂單。

取消定單

我們不接受任何定單取消。

問題

如果您有任何疑問,請發信息到在線聊天發電郵littlekiwimarket@gmail.com

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