SHIPPING & RETURNS
SHIPPING COSTS
Order is sent using the shipping method selected by the customer.
We offer free shipping within New Zealand on all orders over NZ$200.
ESTIMATED DELIVERY TIMES
All orders are picked and packed within 2-3 working days.
New Zealand - 2-4 working days
Australia - 2-3 weeks
Rest of the world - 2-3 weeks
Global Goods - 4-8 weeks
DELIVERY DELAYS UPDATE
Due to Covid, the estimated delivery time will take longer than usual.
Thank you for your patience.
All parcels are still shopped on time but there are some delays due to flights cancellations.
More information can be found here:
EXCHANGE OR RETURNS
We do not accept any exchanges if you have changed your mind.
For any faulty items, you must contact us within 5 days after received.
For any lost items, you must contact us within the estimated delivery times as soon as possible.
We accept no liability for any goods lost or stolen in transit outside of New Zealand.
We will assist you with the claim with the courier.
We highly recommend you use courier service to avoid the loss.
DELIVERED ITEMS
If your parcel has been returned to us due to delivery problems such as:
* Addressee has not collected the parcel
* Delivery address is incorrect
** Additional shipping fees will be charged for resending your parcel.
CANCELLATIONS
We do not accept any cancellations.
QUESTIONS
If you have any questions, please send us a message via live chat or email us to
送貨與退貨
運費
使用客戶選擇的運輸方式發送訂單。
新西蘭境內免費送貨 - 訂單超過NZ $ 200
預計送貨時間
訂單會在2-3工作天內處理
新西蘭境內 - 2-4個
澳洲 - 1-2週
世界其他地區 - 2-3週
全球好物 4-8週
運送時間延遲
由於Covid，運送時間將會延遲
感謝您的耐心等待。
所有包裹仍按時購物，但由於航班取消而有些延誤。
更多信息可以在這裡找到：
退換或問題產品
如果您改變主意，我們不接受任何退換。
任何質量問題貨品，您必須在收到貨後5天內與我們聯繫。
任何丟失貨品，您必須在預計的交貨時間內盡快與我們聯繫。
對於在新西蘭境外運輸途中丟失或失竊的任何貨物，我們不承擔任何責任。
我們將協助您向快遞員索賠。
我們強烈建議您使用快遞服務 (Courier)，以免丟失。
未能送貨
如果您的包裹由於交付問題而退還給我們，例如：
*收件人未領取包裹
*收貨地址不正確
** 將會收取額外運費
取消定單
我們不接受任何定單取消。
問題
如果您有任何疑問，請發信息到在線聊天或發電郵至