SHIPPING & RETURNS
All prices are in NZD
SHIPPING COSTS per order
New Zealand Domestic - Free Delivery order over NZ$100
Australia - Flat Shipping Rate NZ$20
China, Hong Kong & Macau - Flat Shipping Rate NZ$30
Macau - Temporarily unavailable due to the suspension of flights
Rest of the world - First kg NZ$35, additional kg NZ$15
ESTIMATED DELIVERY TIMES
Due to Covid19, estimate delivery time is taking longer than usual.
Standard orders are picked and packed within 2-3 working days of receiving.
New Zealand - 2-4 working days
Australia - 2-3 weeks
Rest of the world - 2-3 weeks
EXCHANGE OR RETURNS
We do not accept any exchanges if you have changed your mind.
For any faulty items, you must contact us within 5 days after received.
For any lost items, you must contact us within the estimated delivery times as soon as possible.
We accept no liability for any goods lost or stolen in transit outside of New Zealand.
We will assist you with the claim with the courier.
We highly recommend you use courier service to avoid the loss.
DELIVERED ITEMS
If your parcel has been returned to us due to delivery problems such as:
* Addressee has not collected the parcel
* Delivery address is incorrect
Additional shipping fees will be charged for resending your parcel.
We do not accept any cancellations.
QUESTIONS
If you have any questions, please send us a message via live chat or email us to
送貨與退貨
所有價格均為新西蘭元NZD
運費 為每個訂單計算
新西蘭境內 - 訂單超過NZ$100, 免費送貨
澳洲 - 固定運費 NZ$20
中國，香港和澳門 - 固定運費 NZ$30
澳門-由於航班暫停而暫時無法發送
世界其他地區 - 首公斤NZ$ 35，額外每公斤NZ$ 15
預計送貨時間
由於Covid19，估計交貨時間比平時要長。
標準訂單在收到後的2-3個工作日內包裝。
新西蘭境內 - 2-4個工作日
澳洲 - 1-2週
世界其他地區 - 2-3週
退換或問題產品
如果您改變主意，我們不接受任何退換。
任何質量問題貨品，您必須在收到貨後5天內與我們聯繫。
任何丟失貨品，您必須在預計的交貨時間內盡快與我們聯繫。
對於在新西蘭境外運輸途中丟失或失竊的任何貨物，我們不承擔任何責任。
我們將協助您向快遞員索賠。
我們強烈建議您使用快遞服務，以免丟失。
未能送貨
如果您的包裹由於交付問題而退還給我們，例如：
*收件人未領取包裹
*收貨地址不正確
重新發送包裹將收取額外的運費
我們不接受任何定單取消
問題
如果您有任何疑問，請發信息到在線聊天或發電郵至