SHIPPING & RETURNS
FREE SHIPPING
New Zealand: When you spend $100+
Australia: When you spend $180+
China, Hong Kong & Macau: When you spend $250+
SHIPPING COSTS
Within New Zealand - First 3 kg$10, additional kg $5
To Australia - First kg $20, additional kg $10
To China, Hong Kong & Macau - $20, additional kg $10
Rest of the world - First kg $35, additional kg $15
ESTIMATE DELIVERY TIMES
Standard orders are picked and packed within 2-3 working days of receiving.
New Zealand - 2-4 working days
Australia - 3-10 working days
Rest of the world - 6-10 working days
EXCHANGE OR RETURNS
We do not accept any exchanges if you have changed your mind.
For any faulty items you must contact us within 5 days after received.
For any lost items you must contact us within the estimate delivery times as soon as possible.
We accept no liability for any goods lost or stolen in transit outside of New Zealand.
We will assist you for the claim with the courier.
We highly recommend you to use courier service to avoid the lost.
DELIVERED ITEMS
If your parcel has been returned to us due to delivery problems such as:
* Addressee has not collect the parcel
* Delivery address is invalid
Additional shipping fees will be charged for resend your parcel.
We do not accept any cancellations.
QUESTIONS FOR SHIPPING
If you have any questions about shipping, please send us email to
送貨與退貨
免費送貨
新西蘭：消費滿$ 100+
澳洲：消費滿$ 180+
中國大陸，香港和澳門：消費滿$ 250 +
運輸費
新西蘭境內 - 首3公斤$ 10, 額外公斤$ 5
到澳洲 - 首公斤$ 20，額外公斤$ 10
到中國，香港和澳門 - 首公斤$ 20，額外每公斤$ 10
世界其他地區 - 首公斤$ 35，額外每公斤$ 15
預計送貨時間
標準訂單在收到後的2-3個工作日內包裝。
新西蘭境內 - 2-4個工作日
澳洲 - 3-10個工作日
世界其他地區 - 6-10個工作日
退換或問題產品
如果您改變主意，我們不接受任何退換。
任何質量問題貨品，您必須在收到貨後5天內與我們聯繫。
任何丟失貨品，您必須在預計的交貨時間內盡快與我們聯繫。
對於在新西蘭境外運輸途中丟失或失竊的任何貨物，我們不承擔任何責任。
我們將協助您向快遞員索賠。
我們強烈建議您使用快遞服務，以免丟失。
未能送貨
如果您的包裹由於交付問題而退還給我們，例如：
*收件人未領取包裹
*收貨地址無效
重新發送包裹將收取額外的運費
我們不接受任何定單取消
運送問題
如果您對運輸有任何疑問，請給我們發電子郵件至